Shipping and Customs
Can you ship worldwide?
Yes, we can ship worldwide. But for liquid products such as Shiny Oil, our current logistics line cannot deliver to Norway and Russia but we will update on our social media if the situation changes. Also, if you are in Taiwan, the liquid shipping will be slower, taking approximately one month. Please be patient.
How long does it usually take from placement to shipment and then to arrivement?
For items in stock on our website, the production time will be 5 – 15 workdays.
As for customized products or some large coloring products, it takes around 1 month.
The shipping time estimated for 8-15 days.So the production time plus shipping time, you will get the package around 20 days.
How do I check order status?
Here is the tracking link: https://feturax.com/track-order/, just enter your order number and email(when you registered into website), then you can check your order status.
Tracking website
https://track.yw56.com.cn/en/index
What should I do if I can’t find my package after it arrives locally or has other delivery-related issues?
When the products arrive, as we may not communicate directly with the local post office, so we strongly recommend you check the additional notes on https://track.yw56.com.cn/en/index and contact local logistic company via the provided information to seek help firstly. Otherwise, if an item is lost or returned, this can cause a lot of problems for our team and you, and we will try our best to help but cannot guarantee that we will be able to provide effective assistance in the end.
Tax and shipping cost
You don’t have to pay the shipping fees. The product price has already concluded it.
The following countries do not pay customs duties:
EU, USA, UK, Japan, Australia, Thailand, Canada, Mexico, Morocco, Jordan, Oman, Qatar, Saudi Arabia, Turkey If you’re from another country, we’ll also do our best to help with customs clearance.
Silicone care
Before wearing, you can use the cool water and shampoo to wash it, after clean it up, use the tower to wipe it.
After wearing it, you may apply the baby powder on the product, and avoid the sunshine. Remember, do not hang it, it will deformed.
You can use the silicone lube on the product, but that need to be in special density, that will make it shiny and smooth.
And if you do not wear it often, it is better you can insert a airbag or mannequins to hold the hood, that can reduce the risks of having crease.
If hair or dust sticking to it still is a big problem, you can spray some anti-static spray on it.
Customization
We are currently able to do color and pattern customization on our existing products, you can inquire feturax01@gmail.com
Return & Refund Policy
Return Window
You can request a return within 7 days of receiving your order.
Eligibility
Items must be unused and in their original condition and packaging.
How to Return
Contact us within 7 days — we will guide you through the steps.
Please ship the items back within 7 days after contacting us.
We recommend using a trackable courier to ensure safe delivery.
Return Shipping
The return shipping cost is covered by the customer.
Refunds
Once we receive and check your returned items, we will process your refund to the original payment method as quickly as possible.
Non-Refundable Items
Used items and promotional or clearance items are not eligible for a refund.
Exchanges
We do not offer direct exchanges. Please return the unwanted item and place a new order if needed.
Warranty
All products come with a three-month warranty. If you have any issues during this period, we are happy to help.
For any questions or assistance, please contact us at feturax01@gmail.com.